Last Update: July 19, 2021
www.theice.com, www.nyse.com, or www.intercontinentalexchange.com;
collect and process personal information about you, how this information is protected, and your rights in relation to it.
Personal information We Collect Directly from You
We collect personal information from you when you use the Digital Services. The type of information that we collect from you depends on your particular interaction with the Digital Services. We collect information from you directly (such as your registration information), automatically (via technologies such as cookies), and from other sources, including commercially available sources, such as public databases (where permitted by law). We require you to register with the Digital Services to access certain features. When we do, we may collect the following information from you during the registration process:
Personal information We Collect Automatically
Personal Information We Collect From Third Parties
We also collect information about you from third party sources, including suppliers that help us prevent money laundering and fraud; marketing agencies; identity verification services; and analytics providers. The categories of personal information we collect from these sources are:
We primarily use your personal information to provide our services to you and to respond to your inquiries. We also may use your personal information as follows:
Information For EU Users
Some of the processing we conduct will involve making decisions about you based on automated processing of your personal information. For example, we may conduct profiling activities to select personalized offers or recommendations for you based on your use of the Digital Services, browsing history. If you are in the EU, where these decisions are based solely on our automated processing of your personal data (e.g., not subject to human review), these types of decisions will not have legal or similar effects on you, but you can still contact us for further information and to object to this use of your personal information.
Under EU privacy law, we must have a legal basis to process personal information. In most cases the legal bases for our processing, under EU law, will be one of the following:
We may anonymize your personal information and use it for other purposes. For example, we may prepare aggregated reports about how users interact with the Digital Services for research.
We share your personal information for our business purposes with the following persons/entities and in the following circumstances:
Subsidiaries and ICE Affiliates: We share personal information with subsidiaries and the ICE Affiliates for the purposes of providing the services you have requested and to fulfil our contractual obligations to you, and to fulfil legal and regulatory obligations. We may also share personal information with subsidiaries and affiliates for their marketing use and so that they may develop and improve products and services, and subject to applicable law send you promotional and informational communications. California residents should consult our California Privacy Rights section below for additional information about the sharing of information with subsidiaries and affiliates.
Additional Sharing: From time to time we share your information with our attorneys, banks, auditors, securities brokers and other professional service providers and advisors in connection with the purposes described above.
The following categories of your personal information may be shared with these parties:
Because we operate as part of a global business, the recipients referred to above may be located outside the jurisdiction in which you are located (or in which we provide the Digital Services). See the section on "International Transfers of Personal Information" below for more information.
If you wish to stop receiving marketing information concerning our services or products, or if you wish to withdraw any consent that you have provided, please contact us by email at [email protected] to notify us of your wishes.
We may transfer, process, and store your personal information outside of your home country, including in the United States and Canada. For the avoidance of doubt, if you are resident in the European Economic Area ("EEA") this may include the transfer of your personal information from within the EEA to a country outside of the EEA. We have put in place appropriate safeguards for international transfers, such as standard contractual clauses approved by the European Commission as well as technical safeguards in accordance with legal requirements and the recommendations of the European Data Protection Board. For more information on the appropriate safeguards in place, please visit: https://www.theice.com/security.
Subject to local law, you may have certain rights regarding your personal information. These may include, depending on the circumstances, the following rights to: access your personal information; rectify the personal information we hold about you; erase your personal information; restrict our use of your personal information; object to our use of your personal information; receive your personal information in a usable electronic format and transmit it to a third party (also known as the right of data portability); receive additional information regarding the sources from which we collect information, the purposes for which we collect and share personal information, the information of yours we hold, and the categories of parties with whom we share your information; lodge a complaint with your local data protection authority; and withdraw any consent you have given to uses of your personal information. If you would like to discuss or exercise the rights you may have, feel free to contact us via email at [email protected], at +1 770 738 2101, Option 1, or send a letter to our Privacy Compliance Officer, 5660 New Northside Drive, 3rd Floor, Atlanta, GA 30328.
California residents should consult the California Privacy Rights section below for additional information about rights regarding personal information.
If you are a registered user of the Digital Services, you may access your personal account information online and make changes by logging into your account.
You may exercise your rights without fear of being denied goods or services. We may, however, provide a different level of service or charge a different rate as permitted by applicable law.
We have put in place certain safeguards to help prevent unauthorized access and maintain data security with respect to your personal information. Please see our list of security procedures and technical mechanisms on the security section here: Security for a complete description of these safeguards. Despite these protections, however, we cannot guarantee that your data will be 100% secure. You should take measures to protect your personal information. We retain your personal information for as long as we have a relationship with you and for a period after the relationship has ended. When determining how long to keep your personal information after our relationship with you has ended, we take into account how long we need to retain the information to fulfil the purposes described above and to comply with our legal obligations, including regulatory obligations. We may also retain personal information to investigate or defend against potential legal claims in accordance with the limitation periods of countries where legal action may be brought.
Your online access to certain of your personal information may be protected with a password you select. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). You have an obligation to keep your user ID, password and personal information secure. As part of maintaining this obligation we recommend that you do the following:
California law requires that we describe certain disclosures of personal information that involve monetary or other consideration. California law treats such disclosures as “sales” even if no money is exchanged. As disclosed in Section 5, above, we may disclose personal information with subsidiaries, affiliates, and business partners for their marketing use and so that they may develop and improve products and services, and subject to applicable law send you promotional and informational communications. Some such disclosures may constitute “sales” under California law and involve the disclosure of personal information to:
Subsidiaries, ICE Affiliates, and business partners.
The following categories of your personal information may be disclosed in association with such sales:
In addition to the access, disclosure, and erasure rights described in Section 8 above, you have the right to opt-out of the sale (as described above) of your personal information. You may exercise that right by sending a request to [email protected] with “Do Not Sell My Personal Information” on the subject line and in the body of your message.
Under California's "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2020 will receive information regarding 2019 sharing activities).
To obtain this information, please send an email message to [email protected] with "Request for California Privacy Information" on the subject line and in the body of your message.
In order for us to authenticate your request, you must include the following information:
The preceding information is necessary to authenticate your request and will be held by ICE for legal and regulatory purposes, including to comply with any rules or regulations promulgated to self-regulatory bodies, for the length of time necessary to comply. If we are unable to authenticate your request we will reply as such to the email address from which your request originated. We will provide the requested information, along with any details of actions we’ve taken, to you at the email address you specify in your request.
Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.
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