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ICE
Contacting ICE

Personalized Support

Serving customers around the world

Our business is built around the recognition that the needs of our customers should come first. Whether it’s a Q&A phone call with our 24-hour trading help desk, a platform tutorial with a technical account manager or a one-on-one meeting with an ICE product expert, we’re here to support your needs whenever and wherever you need us.

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Contact directory

Trading & Clearing Support

Market Supervision / ICE Futures U.S. & ICE Futures Canada
Email / +1 212 748 3949, Option 1
Market Supervision / ICE Futures Europe
Email / +44 (0)20 7382 8200, Option 2
Market Supervision / ICE Endex Derivatives Market
Email / +44 (0)20 7382 8200, Option 3
Market Supervision / ICE Endex Spot Market (24/7 support)
Email / +31 20 305 5120
Market Supervision / ICE Futures Singapore
Email /  
+1 212 748 3949, Option 4
Market Operations / ICE NGX
Email / 888.NGX.5888 / +1 403 974 4357
Market Supervision / ICE OTC
Email / +1 770 738 2101, Option 1, Sub-Option 1
Market Supervision / ICE Futures Abu Dhabi
Email / +971 (0) 22 454 909, Option 5
ICE Link Helpdesk / Credit
Email /  
(Americas) +1 770 738 2101, Option 3
(EMEA/Asia-Pac) +44 (0)20 7488 5100, Option 3
ICE eConfirm & ICE Trade Vault Help Desk
Email / +1 770 738 2101, Option 4
Creditex Group Help Desk
Email /  
Creditex Securities (North America) +1 212 323 8520
Creditex Brokerage (Europe) +44 (0)20 7429 3050
Creditex Singapore (Asia-Pacific) +65 6411 0649
ICE Chat, Options Analytics (IOA)
Email / +1 770 738 2101 Option 9
WebICE, ICE Block
Email / +1 770 738 2101 / +44 (0)20 7488 5100 Option 1 Sub-Option 1

ICE Data Services Support

Visit service.theice.com to create and track open cases, live chat, and browse our knowledgebase.

ICE Data Services Client Support

Region
Americas: +1 770 999 4501 or +1 470 280 7644
EMEA: +44 203 948 6501
APAC - Australia: +61 3 9071 4592
APAC - Hong Kong: +852 3018 8279
APAC - Singapore: +65 6817 6211
APAC - Tokyo: +81 3 4520 8110

Prompts
Option 1: BondEdge / ICE Data Analytics
Option 2: Pricing & Analytics
Option 3: Consolidated Feed & Tick History
Option 4: Desktops
Option 5: ICE Data Derivatives
Option 6: Indices & IOPV
Option 7: ICE Options Analytics and Quote Board

Connectivity
Connectivity Support:
US: +1 770 661 0010
Europe: +44 203 808 6638
APAC: +61 3 8593 5999
Email
Connectivity Sales:
US: +1 770 661 0010, Option 3
Europe: +44 207 429 4610
APAC: +61 3 9249 2093
Email
eSignal Desktop
Americas: +1 770 999 4511
Europe: +44 203 948 6511
Middle East: +00 971 4 523 2545
Singapore: +65 3158 3105
Australia: +61 3 9067 7000
Sales Contact for Other ICE Data Services
Americas: Email
EMEA: Email
APAC: Email