CONTACTING ICE

Personalized Support

Serving customers around the world

Our business is built around the recognition that the needs of our customers should come first. Whether it’s a Q&A phone call with our 24-hour trading help desk, a platform tutorial with a technical account manager or a one-on-one meeting with an ICE product expert, we’re here to support your needs whenever and wherever you need us.

Receive industry alerts/subscriptions

Select your support option

Contact directory

Trading & Clearing Support

Market Supervision / ICE Futures U.S. & ICE Futures Canada
Email / +1 212 748 3949, Option 1
Market Supervision / ICE Futures Europe
Email / +44 (0)20 7382 8200, Option 2
Market Supervision / ICE Endex Derivatives Market
Email / +44 (0)20 7382 8200, Option 3
Market Supervision / ICE Endex Spot Market (24/7 support)
Email / +31 20 305 5120
Market Supervision / ICE Futures Singapore
Email /  
+1 212 748 3949, Option 4
Market Operations / ICE NGX
Email / 888.NGX.5888 / +1 403 974 4357
Market Supervision / ICE OTC
Email / +1 770 738 2101, Option 1, Sub-Option 1
Market Supervision / ICE Futures Abu Dhabi
Email / +971 (0) 22 454 909, Option 5
ICE Link Helpdesk / Credit
Email /  
(Americas) +1 770 738 2101, Option 3
(EMEA/Asia-Pac) +44 (0)20 7488 5100, Option 3
ICE eConfirm & ICE Trade Vault Help Desk
Email / +1 770 738 2101, Option 4
Creditex Group Help Desk
Email /  
Creditex Securities (North America) +1 212 323 8520
Creditex Brokerage (Europe) +44 (0)20 7429 3050
Creditex Singapore (Asia-Pacific) +65 6411 0649
ICE Chat, Options Analytics (IOA)
Email / +1 770 738 2101 Option 9
WebICE, ICE Block
Email / +1 770 738 2101 / +44 (0)20 7488 5100 Option 1 Sub-Option 1

ICE Data Services Support

ICE Data Analytics / BondEdge
Email / +1 770 999 4501 Option 1
Connectivity
Connectivity Support:
US: +1 770 661 0010
Europe: +44 203 808 6638
APAC: +61 3 8593 5999
Email
Connectivity Sales:
US: +1 770 661 0010, Option 3
Europe: +44 207 429 4610
APAC: +61 3 9249 2093
Email
eSignal Desktop
Americas: +1 770 999 4511
Europe: +44 203 948 6511
Middle East: +00 971 4 523 2545
Singapore: +65 3158 3105
Australia: +61 3 9067 7000
ICE Connect / FutureSource
Americas: +1 770 999 4501 Option 4
EMEA: +44 203 948 6501 Option 4
Australia: +61 3 9071 4592 Option 4
Hong Kong: +852 3018 8279 Option 4
Singapore: +65 6817 6211 Option 4
Tokyo: +81 3 4520 8110 Option 4
ICE Data Indices
Email /  
US +1 770 999 4501 Option 6, Sub Option 1
EMEA +44 203 948 6501 Option 6, Sub Option 1
Market-Q
Americas: +1 770 999 4501 Option 4
EMEA: +44 203 948 6501 Option 4
Australia: +61 3 9071 4592 Option 4
Hong Kong: +852 3018 8279 Option 4
Singapore: +65 6817 6211 Option 4
Tokyo: +81 3 4520 8110 Option 4
Pricing and Reference Data
Email / Americas: +1 770 999 4501 Option 2
EMEA: +44 203 948 6501 Option 2
Australia: +61 3 9071 4592 Option 2
Hong Kong: +852 3018 8279 Option 2
Singapore: +65 6817 6211 Option 2
Tokyo: +81 3 4520 8110 Option 2
Consolidated Feed and ICE DataVault
Email / Americas: +1 770 999 4501 Option 3
EMEA: +44 203 948 6501 Option 3
Australia: +61 3 9071 4592 Option 3
Hong Kong: +852 3018 8279 Option 3
Singapore: +65 6817 6211 Option 3
Tokyo: +81 3 4520 8110 Option 3
ICE Data Derivatives
Americas: +1 770 999 4501, Option 5
EMEA: +44 (0)20 3948 6501, Option 5
APAC: +65 6817 6211, Option 5
Australia: +61 3 9071 4592, Option 5
Derivatives Support: Email
Sales Contact for Other ICE Data Services
Americas: Email
EMEA: Email
APAC: Email