Last Update: October 2013
- Purpose and Scope
Your use of our Website is also governed by our Terms and Conditions/Site Disclaimer, available here and from our homepage.
- Changes to Privacy Statement
- Collection and Use of Information
You do not have to register to visit our Website. Some of the features offered through our Website may require you to register and provide your name, address, phone number, job title, company, investor type, email address, and a password that you select. Your registration information is used to provide and otherwise administer the service you request. We may also use the information to help us understand our customers and to tailor and enhance our product and service offerings.
If you register to use some of the features or services on the Website or contact us through the Website, you may be asked to provide personally identifiable information ("Personally Identifiable Information") about yourself. This data may include, but is not limited to, your name, address and other demographic information (such as city or zip/postal code), professional data (such as Company name and job title), telephone number, and email address. If you decide not to provide us with Personally Identifiable Information, you will still be able to use certain parts of our Website, although there may be some features or services that are unavailable to you.
ICE may store and process your Personally Identifiable Information in order to facilitate your purchase of our services and to identify you when you log in to your account on our site.
We or our service providers may also use your Personally Identifiable Information to contact you. For example, we may send you marketing or promotional materials or other information if you provide us Personally Identifiable Information for the express purpose of receiving such materials. We may respond to your comments or requests for information, we may ask you for feedback on products and services, contact you if needed in the course of processing your requests, to notify you of any system outage, or to let you know of any change or expiration of an existing subscription you may have to one of our services.
Credit Card and Financial Information
Certain products and services provided by our ICE Data subsidiary (such as ICE Energy Live, ICE Live, and historical data) can be purchased through the Website. ICE Data uses third parties as our agents to process such purchases on our behalf. The third party will collect from you contact information (such as your name, address, and e-mail) and financial information (such as credit card number and expiration date). The third party will only use your financial information for the purpose for which the information was submitted.
If you wish to stop receiving information concerning our services or products, please contact us by email at firstname.lastname@example.org to notify us of your wishes.
"Cookies" are small text files that are either used for the duration of a session ("session cookies"), or saved on a user's hard drive in order to identify that user the next time he/she logs on to the Website ("persistent cookies"). ICE may use "session cookies" to identify registered users logging-in to ICE Web services. These cookies are deleted from the component's server soon after the session ends and are not collected or saved. ICE may also use "persistent cookies" when a registered user clicks on the "save password" check box on login. Most Web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting our cookies, you may follow your Internet browser's steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of our Website.
- Disclosures and Onward Transfers
We will not disclose, trade, rent, sell or otherwise transfer your Personally Identifiable Information, without your consent, except as otherwise set out herein.
To enable us to more efficiently provide the products and services you have requested from us, ICE may share your Personally Identifiable Information with selected third parties who are acting on our behalf as our agents, suppliers, or providers, or these third parties may collect your Personally Identifiable Information on ICE's behalf. You acknowledge that the collection, transfer, storage, and processing of your Personally Identifiable Information may be undertaken by these selected third parties for the purpose for which the data was collected. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose Personally Identifiable Information for their own marketing or other purposes.
Your Personally Identifiable Information collected through the Website or in connection with the services provided may be transferred across national boundaries and stored and processed in other countries, such as the United States and Canada. For the avoidance of doubt, if you are resident in the EEA this may include the transfer of your Personally Identifiable Information from within the EEA to a country outside of the EEA.
Transfer of Business Assets
Disclosure for Other Lawful Purposes
ICE, our affiliates and our European, US, Canadian and other service providers may provide your Personally Identifiable Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law. We may also disclose Personally Identifiable Information where necessary for the establishment, exercise or defense of legal claims, or as otherwise permitted by law.
- Accessing Your Personally Identifiable Information
If you have submitted Personally Identifiable Information through an ICE Website and you would like to access, update or correct inaccuracies in your Personally Identifiable Information, or have your name removed from our databases, please contact ICE via email at email@example.com, or send a letter to our Privacy Compliance Officer, 2100 RiverEdge Parkway, Suite 500, Atlanta, GA 30328.
If you are a registered user of our Website, you may also access your personal account information online and make changes by logging into your account.
- Security and Data Integrity
We have put in place certain safeguards to help prevent unauthorized access and maintain data security with respect to your Personally Identifiable Information. Please see our list of security procedures and technical mechanisms on the Security section for a complete description of these safeguards.
- Your Security Obligations
Your online access to certain of your Personally Identifiable Information may be protected with a password you select. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). You have an obligation to keep your user ID, password and Personally Identifiable Information secure. As part of maintaining this obligation we recommend that you do the following:
- Keep your user ID and password confidential;
- Utilize a unique password and change it frequently;
- Make sure others are not watching you enter your user ID and/or password on your keyboard when using protected areas of the Website; and
- Do not leave your computer unattended while logged onto protected areas of the Website. After you finished accessing your information, exit the protected area.
- Other Sites
- Your California Privacy Rights
Under California's "Shine the Light" law, California residents who provide Personally Identifiable Information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2008 will receive information regarding 2007 sharing activities).
To obtain this information, please send an email message to firstname.lastname@example.org with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response.
Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.