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ICE Futures Europe (“IFEU”) works with regulators and policy makers around the world to ensure effective supervision, compliance and reliable operation of markets.

As a catalyst in the development of transparent, global markets, IFEU works proactively to maintain the confidence of participants and the integrity of markets.

ICE Futures Europe is a London-based Recognised Investment Exchange, supervised by the U.K. Financial Conduct Authority (FCA). U.S.-linked contracts, including WTI crude oil, are subject to further oversight by the Commodity Futures Trading Commission (CFTC). IFEU has self-regulatory responsibilities and maintains its own set of Rules.

ICE Futures Europe is:

  • supervised by the Financial Conduct Authority and subject to compliance with the UK Financial Services and Markets Act 2000 with regard to its AML requirements;
  • subject to the supervision of the U.S. Commodity Futures Trading Commission as a foreign board of trade;
  • a recognised market operator by the Monetary Authority of Singapore;
  • authorised as an automated trading service provider by the Hong Kong Securities and Futures Commission;
  • a foreign stock exchange recognised by the Swiss Financial Market Supervisory Authority;
  • an Australian Markets Licence holder;
  • an Authorised Futures Exchange in New Zealand; and
  • recognised as a Remote Investment Exchange by the Abu Dhabi Global Market Financial Services Regulation Authority.

IFEU also holds various other regulatory statuses and permissions, which may be viewed at ICE Futures Europe Jurisdictions. Moreover, as a UK financial institution, IFEU has a statutory obligation to comply with the UK’s Proceeds of Crime Act and relevant AML regulations.

The Rulebook sets out Access Requirements, Contract Terms and Conditions, Rules prohibiting abusive Trade Practices. Market Participants must be aware of all ICE Futures Europe Rules and Regulations.

Jurisdictions

This document is a non-exhaustive list of the jurisdictions in respect of which ICE Futures Europe has obtained advice regarding its permitting access to ICE Futures Europe markets.

Rules and Regulations

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Filing Complaints

How to make a complaint

All complaints should be made in writing, marked "Complaints Resolution Procedure" and sent to:

By Email

[email protected]

By Post

Complaints Handling Officer
ICE Futures Europe, 5th Floor, Milton Gate, 60 Chiswell Street, London EC1Y 4SA

The complaint should be signed by the complainant, and, where it is made by a company, it should be signed by a Director or appropriate senior officer. The written complaint should include sufficient information to allow the Exchange to properly identify the trade(s) or activities complained of, and establish the basis for any alleged loss by the complainant. If insufficient information is provided, the Exchange may request further information. ICE Futures Europe will not make any charges to complainants in relation to the complaint, and the Complaints Commissioner's costs will be paid by the Exchange. For additional information on the Exchange's Complaints Handling Procedures, please email the Complaints Handling Officer or call +44 (0)20 7065 7700*.

*ICE Futures Europe telephone lines are recorded and may be monitored.