ICE maintains continuous monitoring and security measures which align with its goals of maintaining confidentiality, availability, and integrity of all customer data which enters ICE’s corporate networks. More information on how security measures are implemented, including incident management, is available at /security.

Rules for each market and clearing house, available on https://www.theice.com, govern the design and operation of ICE’s systems as well as aiding in the understanding of the roles ICE and market participants have in the use of those systems.

The ICE Help Desk is available for trading and clearing support, technical questions, concerns, and to report system failures or potential confidentiality issues.

Contact the Help Desk

Policy and system changes that are determined to change confidentiality commitments and requirements are communicated to users via email, release notes, and/or web site updates.