By Jerry Perullo, Chief Information Security Officer, ICE

Given the constant barrage of cyber security incidents in the headlines, you’re likely not surprised to hear that cyber security is a top priority for ICE. We’ve made substantial investments in our operations and are committed to providing you with best-in-class protections including two-factor authentication at login.

How Two-Factor Authentication (2FA) Works

While having a strong password offers protection for your account, that password may be stolen by malicious software, compromised networks, or simply being fooled over the phone or email.

Two-factor authentication (2FA) removes many of the risks associated with password management without piling on inconvenience. 2FA requires you to provide two separate identity confirmations at login: the standard username-and-password combo you are used to plus a unique 2FA passcode we send to your email or mobile device. Each 2FA passcode may only be used once.

Global institutions have rapidly adopted 2FA, and it's even cited as a regulatory mandate in some jurisdictions.

Using 2FA

When you enable 2FA in your ICE account, your login process will consist of two steps.

Take a deeper look at ICE's 2FA technology

Getting Started

Once your account has been enabled, you'll need to follow a simple registration process and select your p referred delivery option for the 2A passcode.

Going forward, you'll be prompted to enter a 2FA passcode:

  • Every 30 days
  • Any time you log in from a new IP address
  • After you make changes to your registration information

The ICE Help Desk is available around the clock starting Sunday at 5:30pm ET through Friday evening at 6:30pm ET
+1 (770) 738-2101

Other Places You May Want to Enable 2FA:

  • Email Accounts - Most email providers now offer a version of 2FA. Some send a unique passcode via text when you log in from a new device and some recommend that you provide a backup email address where you can receive new passcodes.
  • Online Banking - Most banks that have an online banking system offer 2FA today.
  • LinkedIn, Twitter and Other Social Media Sites - The 2FA process for both LinkedIn and Twitter involves receiving a six-digit code via text when you try to log in from a new device.