Why You Should Be Using Two-Factor Authentication (2FA)

By Jerry Perullo, Chief Information Security Officer, ICE

Given the constant barrage of cyber security incidents in the headlines, you’re likely not surprised to hear that cyber security is a top priority for ICE. We’ve made substantial investments in our operations and are committed to providing you with best-in-class protections including two-factor authentication at login.

How Two-Factor Authentication (2FA) Works

While having a strong password offers protection for your account, that password may be stolen by malicious software, compromised networks, or simply being fooled over the phone or email.

Two-factor authentication (2FA) removes many of the risks associated with password management without piling on inconvenience. 2FA requires you to provide two separate identity confirmations at login: the standard username-and-password combo you are used to plus a unique 2FA passcode we send to your email or mobile device. Each 2FA passcode may only be used once.

Global institutions have rapidly adopted 2FA, and it's even cited as a regulatory mandate in some jurisdictions.

Using 2FA

When you enable 2FA in your ICE account, your login process will consist of two steps.

Take a deeper look at ICE's 2FA technology

Getting Started

Once your account has been enabled, you'll need to follow a simple registration process and select your p referred delivery option for the 2A passcode.

Going forward, you'll be prompted to enter a 2FA passcode:

  • Every 30 days
  • Any time you log in from a new IP address
  • After you make changes to your registration information

The ICE Help Desk is available around the clock starting Sunday at 5:30pm ET through Friday evening at 6:30pm ET
+1 (770) 738-2101
[email protected]

Other Places You May Want to Enable 2FA:

  • Email Accounts - Most email providers now offer a version of 2FA. Some send a unique passcode via text when you log in from a new device and some recommend that you provide a backup email address where you can receive new passcodes.
  • Online Banking - Most banks that have an online banking system offer 2FA today.
  • LinkedIn, Twitter and Other Social Media Sites - The 2FA process for both LinkedIn and Twitter involves receiving a six-digit code via text when you try to log in from a new device.